wen's Privacy Policy

This privacy policy describes the overall management of personal information — including its collection, processing, storage, and protection — for users of the wen platform's website and related services. By creating an account on wen or using its services, you are considered to have accepted the terms of this policy. This policy supplements our Terms and Conditions and both documents should be read together.

Types of Information Collected

1.1 Identity Information

When you register an account on wen, the following information is collected from you:

• Full name
• Date of birth (for age verification — the service is only for persons aged 21 or above)
• Email address
• Mobile number
• Username and password (stored in encrypted form)

1.2 Financial Information

When processing deposits and withdrawals, your mobile banking details — such as your bKash, Nagad, Rocket, or Upay account number — may be collected. This information is used solely to complete and verify transactions.

1.3 Technical Information

When you access the wen platform, certain technical information is automatically recorded:

• IP address and device information
• Browser type and version
• Operating system
• Duration and patterns of service use
• Referral URL (where you came from before arriving at the site)

1.4 Gaming Activity Information

Your game history, bet amounts, win/loss records, and bonus usage information are stored. These are necessary for account management, verifying bonus conditions, and ensuring responsible gaming.

How Information Is Collected

2.1 Information Provided Directly

When you create an account, fill out a form, contact us via live chat, or send an email — that information reaches us directly and is stored.

2.2 Automatic Collection

Every activity you perform on the wen platform is recorded by an automatic logging system. Cookies and similar technologies assist in collecting this information — details are provided in Section 06.

2.3 Third-Party Sources

For identity verification or fraud prevention, a limited amount of information may be collected from trusted verification services. This is done solely for security purposes and within the scope of applicable law.

Purpose of Using Information

wen uses your information for the following specific purposes:

3.1 Account and Service Management

Personal information is essential for creating, verifying, and managing your account. It is used for login security, password recovery, and detecting unusual activity on the account.

3.2 Processing Financial Transactions

Your payment information is verified to confirm deposits and withdrawals and to prevent financial fraud. wen does not store any card or bank account details — once a transaction is completed, relevant information remains encrypted on secure servers.

3.3 Communication and Customer Support

Your email and mobile number are used to contact you about important matters — such as account security changes, deposit confirmations, or bonus updates.

3.4 Ensuring Responsible Gaming

By analysing your gaming activity, wen ensures that platform use remains within responsible limits. To learn more, read our Responsible Gaming page.

3.5 Marketing and Communications

If you have given separate consent, messages about new offers or promotions from wen may be sent to you. This consent can be withdrawn at any time from account settings.

Information Storage and Protection

4.1 Encryption and Security Layers

All user data on wen is encrypted using SSL (Secure Socket Layer) technology before being transferred to the server. Sensitive information stored in the database — particularly passwords and payment-related data — is protected with industry-standard encryption algorithms.

4.2 Access Control

Access to your personal information is limited only to staff who require it for their work. Every access is logged and audited regularly.

4.3 Server Security

wen's server infrastructure is under 24-hour security monitoring. Automated systems are in place to detect and prevent any attempts at cyberattacks, unauthorised access, or data breaches.

4.4 Response to a Data Breach

If for any reason there is a risk of your information being disclosed without authorisation, wen will notify affected users as quickly as possible and take corrective action.

Sharing Information with Third Parties

wen does not generally share users' personal information with third parties. However, it may be necessary in the following limited circumstances:

5.1 Service Providers

Limited information may be shared with trusted service providers for payment processing, identity verification, or managing technical infrastructure. These organisations are contractually bound to maintain the confidentiality of the information.

5.2 Game Providers

Game studios including Pragmatic Play, PG Soft, JILI, Evolution, and Spribe may receive minimal relevant data (such as session tokens) to run games over web-based connections. They do not receive your personally identifiable information.

5.3 Legal Obligations

wen may be required to provide information to authorities under a court order or applicable legal obligations. In such cases, only the necessary information will be supplied.

5.4 Business Restructuring

If there is a significant change to wen's business operations — such as a merger or acquisition — user information may form part of that process. Users will be notified in advance in such situations.

Cookies and Tracking Technologies

6.1 What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser. wen uses the following types of cookies:

• Essential cookies: Necessary to maintain login sessions and keep core services functioning.
• Functionality cookies: To remember your preferences (such as language or theme).
• Analytics cookies: To understand patterns of platform use — aggregate data only, not personal identity.

6.2 Managing Cookies

You can manage or delete cookies from your browser settings. However, disabling cookies entirely may cause some services to not function properly.

Privacy of Minors

wen's services are intended specifically for persons aged 21 or above. 21+ To enforce this age limit, wen verifies date of birth at registration. If it is found that someone under the age of 21 has created an account, that account will be suspended immediately and all associated information will be deleted.

wen does not knowingly collect any information from minors. If a minor has accidentally created an account, a parent or guardian can contact our support team to have it closed.

Your Rights

Regarding your personal information, wen ensures the following rights for you:

8.1 Right to Access Information

You may request at any time to know what information wen holds about you. Upon submitting a request to support, the information will be provided within a set timeframe.

8.2 Right to Correct Information

If there is an error in your stored information, you can correct it from account settings or with the help of the support team.

8.3 Right to Delete Information

After closing your account, you may request deletion of information that is not subject to legal obligations. Certain information, including financial transaction records, is legally required to be retained for a specified period.

8.4 Right to Object to Processing

You may object to the use of your information for marketing purposes. Once this objection is raised, marketing communications will be stopped immediately.

Data Retention Period

All relevant information is retained for as long as your account is active. After an account is closed, different retention periods apply to different types of information:

• Transaction records: Retained for a set period after account closure for financial audit purposes.
• Identity verification information: Retained for a specified period for fraud prevention purposes.
• Gaming activity information: Retained for a period to maintain responsible gaming standards.
• Marketing preferences: Deleted as soon as consent is withdrawn.

Information that falls outside legal obligations is securely deleted once it is no longer needed.

Policy Changes and Updates

wen reserves the right to amend this privacy policy as needed. Users will be notified in advance of any significant changes via email or platform notifications.

Continuing to use wen's services after any changes will be considered acceptance of the revised policy. For this reason, it is in your interest to review this page from time to time. For questions about the general terms of service, answers can be found on our FAQ page.

Contact & Complaints

For any questions, concerns, or complaints regarding the privacy policy, contact wen's support team directly. wen provides assistance in Bengali and English 24 hours a day, 7 days a week.

11.1 Contact Methods

• Live Chat: Instant support via the chat widget on the website
• Email: [email protected]

11.2 Complaint Response

After receiving your complaint or request, wen will review it and respond as promptly as possible. More complex matters may take a little longer to resolve, but you will be kept informed of the status of the process.