For players 21 and above

wen's guide to responsible gaming

Entertainment stays enjoyable when it stays in control. wen believes every player has the right to play safely and with awareness — from setting limits to getting support when needed, we are here for you.

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Why responsible gaming matters

Online betting and casino games are primarily a form of entertainment. But when they become a habit and start affecting other areas of life, the situation becomes a problem. wen always wants every user to play with awareness and within a set budget.

Responsible gaming means not placing more bets in the hope of recovering lost money, not reducing time with family and friends, and keeping gambling funds separate from everyday living expenses. Reading our Terms and Conditions will show you how wen makes user protection its highest priority.

Remember — casino or sports betting is not a source of income; it is a form of entertainment. Nobody can guarantee a win. So before each session, set a budget that fits your means and do not go beyond it.

Before playing on the wen platform, take a moment to review our Privacy Policy — knowing how your information is stored and used is the right of every informed player.

21+

Age restriction is mandatory
All wen services are strictly prohibited for anyone under 21. No account is activated without age verification.

Remember: Betting is never a way to pay off debt. Seek professional advice to get out of financial pressure — do not increase your betting.

Tools for setting your own limits

wen has several protection tools you can use to keep your gaming in check. Request to enable or change any of these features at any time through live chat.

Deposit Limit

Set a maximum amount you can deposit on a daily, weekly, or monthly basis. Once a limit is lowered, it takes effect immediately.

Deposit control

Session Time Limit

Set a maximum duration for each betting session. When the set time is up, the system automatically sends a warning and ends the session.

Time management

Self-Exclusion

Close your account completely for a set period — from 30 days up to permanently. During this time, login and betting are fully blocked.

Account protection

Loss Limit

Once you have lost beyond a set amount, no further betting is allowed — this limit works directly to control your financial losses.

Loss restriction

Break Request

If you want to take a break for a while, set a cooling-off period. During this time, your account is temporarily suspended.

Temporary break

Reality Check

At set intervals, a message appears on screen showing the total betting time and your loss-win figures for the session.

Awareness alert

Warning signs of problem betting

If two or more of the following apply to you, consider seeking help.

Trying to recover lost money

The tendency to place more bets to chase losses — this is one of the most common and dangerous patterns.

Hiding from family and friends

Not telling anyone about your betting, or lying about it, signals a problem with the behaviour.

Taking money from everyday expenses

Spending money set aside for rent, food, or a child's education on betting is a serious warning sign.

Being unable to stop betting

If you try repeatedly to stop but cannot, it means the situation has gone beyond your control.

Effects on mood and sleep

Stress, irritability, or sleepless nights caused by betting are signs that it is affecting your mental health.

Betting with borrowed money

Borrowing money or taking credit to fund betting is a direct sign of a problem.

Protecting minors

Age verification is mandatory when registering at wen. No one under 21 can open or use an account. If suspicious activity is detected on any account, our team takes immediate action.

If there are children or teenagers in your home, use parental control software on your device to block access to betting sites. Never share your account password with anyone — especially younger family members.

To find answers about our site, visit the FAQ section — it has detailed information on age verification, account security, and more.

Age is verified at registration using a National ID card or birth registration certificate.
Account ownership is confirmed through verification of the payment method (bKash, Nagad, Rocket, Upay).
If someone accesses your account without authorisation, contact us — action will be taken immediately.
Use your browser's parental controls and a password manager on shared family devices.
Various free browser extensions are available to block betting sites — keep them active for your family.

Ways to get help

If facing this alone feels difficult, reaching out to someone close or a professional is the sensible step. The support options below are always open to you.

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wen Live Chat Support

24 hours a day, 7 days a week — in Bengali and English, our support team is here for you. Contact us directly on live chat for limit setting, self-exclusion, or any concern.

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Contact by Email

Besides live chat, you can also reach us by email with more detail. Our support email is: [email protected] — we respond promptly.

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Family and Trusted Friends

Let someone close in your family or a trusted friend know. Their support will help you make a decision and stick to it.

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Professional Counsellor

Consult a mental health professional or addiction specialist. Various hospitals and clinics in Bangladesh have mental health departments where you can get confidential help.

Seven habits for safe betting

Set your budget beforehand: Before each session, decide — in your head or on paper — the maximum amount you will spend, and do not go beyond it.
Take a break after losses: If you keep losing, stop for the day. Decisions made when tired or frustrated often lead to further losses.
Do not bet under alcohol or emotional stress: Clear-headed decisions are better decisions. Avoid betting when using any substance or when emotions are running high.
Stick to a time limit: Decide how long you will play before you start. Set an alarm and leave the platform when the time is up.
Do not treat betting as a source of income: Statistically, consistent profit from betting is not possible. Think of it as a cost of entertainment.
Take regular breaks: Keep at least one day a week completely free of betting. Spend time with family, friends, or on a hobby.
If in doubt, ask for help: Even a small concern about your own behaviour is enough reason to contact our support team without delay.

Quick check:
In the past month, has betting left you unable to cover a necessary expense? If the answer is yes, set a limit or seek help today.

To activate a limit:
Write to our 24/7 live chat at any time — "I want to set a deposit limit / activate self-exclusion." We will assist you right away.

Questions about responsible gaming

No. Your account balance is protected when self-exclusion is active. Once the exclusion period ends, or upon request, you can withdraw through the designated process. Contact our support team for more details.

Yes. A request to lower your deposit limit takes effect right away. Increasing a limit requires a set waiting period — this is done to protect the user.

Change your password immediately and let us know via live chat. If that person is under 21, we will help suspend the account without delay.

A cooling-off period is a temporary break — usually from 24 hours to a few weeks. The account reactivates automatically once the period ends. Self-exclusion closes the account for a minimum of 30 days up to permanently, and it cannot be reopened before the period is over.

Yes. The wen support team is available in both Bengali and English, 24 hours a day, 7 days a week. Use live chat or email — whichever you are comfortable with.

Yes, it is a recognised mental health condition. The World Health Organization also classifies it as an addictive behaviour disorder. However, with the right support, recovery is entirely possible. Do not delay — seek professional advice or the help of family.